JW Player incident

Increased errors in playback

Resolved after 3 hours 6 minutes, affecting Live Channels and Media Delivery, on September 18, 2025.

monitoring Sep 18, 2025, 05:25 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 18, 2025, 04:42 PM UTC
Resolved
Sep 18, 2025, 07:49 PM UTC
Duration
3h 6m
Detected by Pingoru
Sep 18, 2025, 04:42 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Sep 18, 2025, 04:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Sep 18, 2025, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2025, 07:49 PM UTC

    This incident has been resolved.

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