JW Player incident
Increased error rates for video ingest and playback for assets and live streams
Minor Vendor's status page →
Resolved after 1 hour 38 minutes, affecting Live Channels and Media Delivery, on September 22, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Live ChannelsMedia Delivery
Update timeline
- identified Sep 22, 2025, 03:02 PM UTC
Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
- identified Sep 22, 2025, 03:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 22, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 04:40 PM UTC
This incident has been resolved.
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