JW Player incident
Elevated error rates for video ingest and playback for assets and live streams
Resolved after 4 hours 52 minutes, affecting Live Channels and Media Delivery, on September 22, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 22, 2025, 04:50 PM UTC
The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
- identified Sep 22, 2025, 05:42 PM UTC
Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.
- monitoring Sep 22, 2025, 06:58 PM UTC
Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.
- monitoring Sep 22, 2025, 07:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2025, 09:42 PM UTC
The incident has been resolved.
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