JW Player incident
Increased error rates for video ingest and playback for on-demand assets
Minor Vendor's status page →
Resolved after 2 hours 1 minute, affecting Live Channels and Media Delivery, on October 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Live ChannelsMedia Delivery
Update timeline
- investigating Oct 03, 2025, 01:01 PM UTC
Third party provider issue impacting Instant Live.
- identified Oct 03, 2025, 01:27 PM UTC
The issue causing the increase in errors has been identified, and a fix is in progress.
- identified Oct 03, 2025, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 03, 2025, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 03:03 PM UTC
This incident has been resolved.
Your product runs on more than JW Player
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services