Resolved after 8 hours 47 minutes, affecting SFTP Data Transfer, on August 27, 2026.
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
Affected components
Update timeline
- monitoring Aug 27, 2026, 12:13 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Aug 27, 2026, 09:00 PM UTC
This incident has been resolved.
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