Is ISI down?
Last checked 1m agoNo incidents right now.
ISI is operational right now. Last checked 1m ago; the most recent incident resolved 3d ago.
Real-time ISI status, recent outages, and incident history: pulled directly from ISI's official status page at status.isi-info.com every 5 minutes. Pingoru tracks 8 ISI services and has captured 23 incidents in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment ISI reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Sep 02, 2026, 11:47 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved · Sep 02, 2026, 08:55 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Aug 27, 2026, 12:13 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved · Aug 27, 2026, 09:00 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Cisco Webex
Timeline · 3 updates
- investigating · Aug 25, 2026, 06:24 PM UTC
ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.
- monitoring · Aug 25, 2026, 09:16 PM UTC
Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays. We'll continue to monitor the issue.
- resolved · Aug 26, 2026, 01:48 PM UTC
Cisco Webex data delivery levels and processing timing as resumed to normal operations.
Latest: Cisco Webex data delivery levels and processing timing as resumed to normal operations.
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- SFTP Data Transfer
Timeline · 2 updates
- monitoring · Aug 07, 2026, 12:17 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 07:05 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved · Aug 07, 2026, 08:58 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since April 2026 · Statuspage by Atlassian · 8 components checked every 5 minutesThe longest incident in the last year, Unexpected Webex Service App Error on March 6, 2026, ran for 6 days. 52 maintenance windows announced in the same period.
Most affected components, last 12 months
- SFTP Data Transfer14
- Cisco Webex4
- Infortel Select Classic3
- Cisco UCM2
- ISI Analytics1
Latest incidents
- Transfer.isi-info.com SFTP Services
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of…
- Transfer.isi-info.com SFTP Services
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of…
- Cisco Webex Processing Delay
ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been…
- Transfer.isi-info.com SFTP Services ResolvedStarted Sep 02, 2026, 11:47 AM UTC · Resolved Sep 02, 2026, 08:55 PM UTC · 9h 7m
- Transfer.isi-info.com SFTP Services ResolvedStarted Aug 27, 2026, 12:13 PM UTC · Resolved Aug 27, 2026, 09:00 PM UTC · 8h 47m
- Cisco Webex Processing Delay ResolvedStarted Aug 25, 2026, 06:24 PM UTC · Resolved Aug 26, 2026, 01:48 PM UTC · 19h 24m
- Transfer.isi-info.com SFTP Services ResolvedStarted Aug 07, 2026, 12:17 PM UTC · Resolved Aug 07, 2026, 08:58 PM UTC · 8h 40m