Is ISI down?

Last checked 1m ago
Current status
ISI is up

No incidents right now.

ISI is operational right now. Last checked 1m ago; the most recent incident resolved 3d ago.

Real-time ISI status, recent outages, and incident history: pulled directly from ISI's official status page at status.isi-info.com every 5 minutes. Pingoru tracks 8 ISI services and has captured 23 incidents in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment ISI reports a new incident, free for 3 monitors, no credit card.

Users who monitor ISI also follow these Analytics services: New Relic Grafana Segment Amplitude Mixpanel Hudl Qualtrics Hotjar Branch FullStory View all 8,000+ providers
ISI uptime 99.58% uptime · past 90 days
Mon Wed Fri
AugSepOct
Less More

Recent outages & incidents

Past 90 days
  1. Resolved 9h 7m
    Started Sep 02, 2026, 11:47 AM UTC · Resolved Sep 02, 2026, 08:55 PM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Sep 02, 2026, 11:47 AM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.

    • resolved · Sep 02, 2026, 08:55 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 8h 47m
    Started Aug 27, 2026, 12:13 PM UTC · Resolved Aug 27, 2026, 09:00 PM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Aug 27, 2026, 12:13 PM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.

    • resolved · Aug 27, 2026, 09:00 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 19h 24m
    Started Aug 25, 2026, 06:24 PM UTC · Resolved Aug 26, 2026, 01:48 PM UTC
    Cisco Webex
    Timeline · 3 updates
    • investigating · Aug 25, 2026, 06:24 PM UTC

      ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been opened with Cisco Webex Developer Support to investigate this issue.

    • monitoring · Aug 25, 2026, 09:16 PM UTC

      Cisco Webex data delivery levels have returned to expected values. Processing is working to catch from the delays. We'll continue to monitor the issue.

    • resolved · Aug 26, 2026, 01:48 PM UTC

      Cisco Webex data delivery levels and processing timing as resumed to normal operations.

    Latest: Cisco Webex data delivery levels and processing timing as resumed to normal operations.

  4. Resolved 8h 40m
    Started Aug 07, 2026, 12:17 PM UTC · Resolved Aug 07, 2026, 08:58 PM UTC
    SFTP Data Transfer
    Timeline · 2 updates
    • monitoring · Aug 07, 2026, 12:17 PM UTC

      ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 07:05 AM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.

    • resolved · Aug 07, 2026, 08:58 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Incident record

Since April 2026 · Statuspage by Atlassian · 8 components checked every 5 minutes
48incidents recorded
24last 12 months
4last 90 days
26 hourstypical duration, 12 months

The longest incident in the last year, Unexpected Webex Service App Error on March 6, 2026, ran for 6 days. 52 maintenance windows announced in the same period.

Most affected components, last 12 months

  • SFTP Data Transfer14
  • Cisco Webex4
  • Infortel Select Classic3
  • Cisco UCM2
  • ISI Analytics1

Latest incidents

  • Transfer.isi-info.com SFTP Services September 2, 2026 · 9 hours · notice

    ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of…

  • Transfer.isi-info.com SFTP Services August 27, 2026 · 9 hours · notice

    ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 12:15 AM CDT to resolve an authentication issue impacting a segment of…

  • Cisco Webex Processing Delay August 25, 2026 · 19 hours · major outage

    ISI is experiencing delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. A support case has been…

Outage history

Past 90 days · 4 incidents View full outage history →