Resolved after 9 hours 7 minutes, affecting SFTP Data Transfer, on September 2, 2026.
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
Affected components
Update timeline
- monitoring Sep 02, 2026, 11:47 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:50 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Sep 02, 2026, 08:55 PM UTC
This incident has been resolved.
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