Resolved after 4 days 21 hours, affecting Cisco UCM, on January 15, 2026.
After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 15, 2026, 10:00 PM UTC
After a recent update to Cloud Connect, an issue was discovered that has caused a subset of Cloud Connect Servers to be unable to connect to ISI Analytics; resulting in Directory Imports being unable to fetch new data. This is currently under investigation, and updates on a resolution will be provided when available.
- identified Jan 19, 2026, 08:21 PM UTC
The issue has been identified, and an update for Cloud Connect is being prepared for release later today. Thank you for your patience while we tend to this issue.
- monitoring Jan 20, 2026, 02:16 PM UTC
The Cloud Connect software update has been release, and we are now monitoring server connection statuses to confirm the issue has been resolved.
- resolved Jan 20, 2026, 07:57 PM UTC
After monitoring server statuses this morning, we are considering this issue resolved. Thank you for your patience.
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