Resolved after 16 hours 33 minutes, affecting SFTP Data Transfer, on June 28, 2026.
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 5:45 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
Affected components
Update timeline
- monitoring Jun 28, 2026, 11:43 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 5:45 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Jun 29, 2026, 04:16 PM UTC
This incident has been resolved.
Your product runs on more than ISI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services