Resolved after 1 day 22 hours, affecting Microsoft Teams, on November 19, 2024.
Microsoft has confirmed that the MSGraph response errors has stopped. Missing CDR will continue to backfill throughout the day.
Affected components
Update timeline
- investigating Nov 19, 2024, 03:22 PM UTC
We are currently investigating delays in MS Teams data.
- monitoring Nov 19, 2024, 03:59 PM UTC
ISI is receiving internal error responses from MSGraph, and will continue to monitor this issue. In instances where call data is being received from MSGraph, processing is working.
- monitoring Nov 19, 2024, 10:04 PM UTC
We have a support case opened with Microsoft, and are continuing to monitor the issue. This issue stems from Microsoft not sending the necessary data to our system, which has caused interruptions in service.
- monitoring Nov 20, 2024, 01:23 PM UTC
Error responses from MSGraph have reduced, but not diminished entirely. In instances where call data is being received from MSGraph, processing is working.
- monitoring Nov 20, 2024, 10:20 PM UTC
Microsoft has acknowledged the incident with Issue ID TM938579 impacting the ability to retrieve call data. They're implementing new configuration changes to Microsoft Teams to assist in processing calling data more efficiently and resolving impact.
- resolved Nov 21, 2024, 01:32 PM UTC
Microsoft has confirmed that the MSGraph response errors has stopped. Missing CDR will continue to backfill throughout the day.
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