Resolved after 5 hours 48 minutes, affecting SFTP Data Transfer and Infortel Select Classic, on December 2, 2024.
The queue of emails are now all sent. SFTP services have been restarted. System is currently stable. If you are not receiving new records, please follow the steps outlined in this support article to restart your CDR Repository Manager. https://isianalytics.com/help/doc/cucm-cisco-cdr-troubleshooting-guide/
Affected components
Update timeline
- investigating Dec 02, 2024, 05:17 PM UTC
One of our firewalls faced an Azure error, and then failed over to the secondary firewall. Some users may have experienced a brief interruption with Infortel Select Classic and SFTP connections. If you are not receiving new records, please follow the steps outlined in this support article to restart your CDR Repository Manager. https://isianalytics.com/help/doc/cucm-cisco-cdr-troubleshooting-guide/
- monitoring Dec 02, 2024, 05:40 PM UTC
The queue of emails are now all sent. SFTP services have been restarted. System is currently stable. If you are not receiving new records, please follow the steps outlined in this support article to restart your CDR Repository Manager. https://isianalytics.com/help/doc/cucm-cisco-cdr-troubleshooting-guide/
- resolved Dec 02, 2024, 11:06 PM UTC
This incident has been resolved.
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