Resolved after 22 hours 37 minutes, affecting SFTP Data Transfer, on December 12, 2024.
This incident is now resolved. ISI Customer Support will continue to work with any customers that may require CUCM CDR service restarts to establish their SFTP connection.
Affected components
Update timeline
- monitoring Dec 12, 2024, 04:35 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:07 AM CST to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Dec 13, 2024, 03:12 PM UTC
This incident is now resolved. ISI Customer Support will continue to work with any customers that may require CUCM CDR service restarts to establish their SFTP connection.
Your product runs on more than ISI
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services