ISI incident

Temporary Login and Processing Delay

Resolved after 17 hours 32 minutes, affecting ISI Analytics and Infortel Select Classic, on May 1, 2025.

monitoring May 01, 2025, 06:26 PM UTC

ISI identified an issue preventing logging in and processing for some customers from 11:20am to 12:40pm (CST). The issue has since been resolved, and we are still monitoring to confirm stability.

Started
May 01, 2025, 06:26 PM UTC
Resolved
May 02, 2025, 11:59 AM UTC
Duration
17h 32m
Detected by Pingoru
May 01, 2025, 06:26 PM UTC

Affected components

ISI AnalyticsInfortel Select Classic

Update timeline

  1. monitoring May 01, 2025, 06:26 PM UTC

    ISI identified an issue preventing logging in and processing for some customers from 11:20am to 12:40pm (CST). The issue has since been resolved, and we are still monitoring to confirm stability.

  2. resolved May 02, 2025, 11:59 AM UTC

    This incident has been resolved.

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