Resolved after 17 hours 19 minutes, affecting Infortel Select Classic, on July 17, 2025.
A fix has been implemented. The delayed report emails have now all been sent. We'll continue to monitor the situation today.
Affected components
Update timeline
- investigating Jul 17, 2025, 04:35 AM UTC
During scheduled maintenance validation, ISI identified an issue regarding Infortel Select Classic report emails not being received. It has been determined reports scheduled between 7PM to 9:30PM CDT generated but were unable to be sent via email. ISI is investigating the issue. Reports that ran after 9:30PM CDT have been sent. Scheduled reports and email are currently functional. For any critical needs, rerunning any missed reports that fell within this time frame can be completed within Infortel Select Classic.
- identified Jul 17, 2025, 01:31 PM UTC
A fix for the delayed reports has been identified. We are working towards implementing a solution to have them sent.
- monitoring Jul 17, 2025, 02:21 PM UTC
A fix has been implemented. The delayed report emails have now all been sent. We'll continue to monitor the situation today.
- resolved Jul 17, 2025, 09:55 PM UTC
This incident has been resolved.
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