Resolved after 19 hours 46 minutes, affecting Data Center Designer (DCD) and Cloud API and 1 more, on August 11, 2026.
We confirm that the provisioning service has recovered and is operating normally. Our teams will continue to monitor the environment to ensure its stability and continued operation.
Affected components
Update timeline
- investigating Aug 11, 2026, 04:05 PM UTC
Currently, there is an increased processing time for provisioning orders that are initiated via Data Center Designer or API. Occasionally, connections may be lost in the direction of the Data Center Designer. Availability and accessibility of your virtual data center resources will remain unaffected. We will inform you as soon as the functionality has been restored.
- identified Aug 11, 2026, 04:23 PM UTC
We have identified a likely culprit. The Provisioning Team has implemented a mitigation. We see the performance of the service stabilizing.
- identified Aug 11, 2026, 04:37 PM UTC
We are still seeing residual 500 errors from the Cloud API and are working towards resolving the remaining service degradation.
- monitoring Aug 11, 2026, 07:24 PM UTC
We confirm that the provisioning service has recovered and is operating normally. Our teams will continue to monitor the environment to ensure its stability and continued operation.
- resolved Aug 12, 2026, 11:52 AM UTC
This incident has been resolved.
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