IONOS Cloud incident

Restrictions with Nextcloud Workspace

Resolved after 4 hours 2 minutes, affecting Nextcloud Workspace, on October 21, 2026.

resolved Oct 21, 2026, 04:59 PM UTC

Our Nextcloud-based services have been restored. As part of resolving the current PHP security vulnerability, we have preventively suspended all administrator accounts on your system that were changed and/or newly created within the last 24 hours. What does this mean for you? - Review required: Please check your system's user management for any unknown or suspicious accounts. - Reactivation: If you created a legitimate administrator account yourself in the last 24 hours that is now suspended, please briefly contact our support team so we can unlock it after verification.

Started
Oct 21, 2026, 12:57 PM UTC
Resolved
Oct 21, 2026, 04:59 PM UTC
Duration
4h 2m
Detected by Pingoru
Oct 21, 2026, 12:57 PM UTC

Affected components

Nextcloud Workspace

Update timeline

  1. investigating Oct 21, 2026, 12:57 PM UTC

    We are currently investigating an issue with our Nextcloud Workspace.

  2. investigating Oct 21, 2026, 12:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2026, 04:59 PM UTC

    Our Nextcloud-based services have been restored. As part of resolving the current PHP security vulnerability, we have preventively suspended all administrator accounts on your system that were changed and/or newly created within the last 24 hours. What does this mean for you? - Review required: Please check your system's user management for any unknown or suspicious accounts. - Reactivation: If you created a legitimate administrator account yourself in the last 24 hours that is now suspended, please briefly contact our support team so we can unlock it after verification.

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