Resolved after 2 hours 27 minutes, affecting Compute and Cubes and 1 more, on July 13, 2026.
Our tech teams were able to restore all VMs and products, so all are back available and running. However, we keep monitoring the situation for a while.
Affected components
Update timeline
- investigating Jul 13, 2026, 11:16 AM UTC
We are currently experiencing an issue where resources in the FRA region are unreachable and showing an Unknown state. This issue is currently being investigated and we will keep you informed of any updates.
- investigating Jul 13, 2026, 11:17 AM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 11:51 AM UTC
Our teams identified some affected hardware servers that caused the unavailability. We are now in process of migrating the affected VMs to different HW servers, so please check your VMs. We are still working on the root cause investigation.
- monitoring Jul 13, 2026, 12:00 PM UTC
Our tech teams were able to restore all VMs and products, so all are back available and running. However, we keep monitoring the situation for a while.
- resolved Jul 13, 2026, 01:44 PM UTC
The incident has been resolved, the VMs are back working again.
Your product runs on more than IONOS Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services