Resolved after 1 day, affecting Data Center Designer (DCD) and Cloud API and 1 more, on July 2, 2026.
Our Provisioning went back operational yesterday around 16:30 UTC. Further monitoring showed no issues anymore, so this incident was resolved.
Affected components
Update timeline
- investigating Jul 02, 2026, 08:30 AM UTC
Currently we are facing increased provisioning problems resulting in error code [VDC-5-0]. We understand the impact, and our teams are investigating the root cause to get this fixed asap. Please postpone your provisioning until we resolve the issue, we will inform you of any updates.
- identified Jul 02, 2026, 01:51 PM UTC
We found the root cause and implemented mitigation measures. We expect the errors to decrease significantly now. We will let you know asap when we consider the situation being back to normal.
- resolved Jul 03, 2026, 09:16 AM UTC
Our Provisioning went back operational yesterday around 16:30 UTC. Further monitoring showed no issues anymore, so this incident was resolved.
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