IONOS Cloud incident

Cloud Support: Telephone Support temporarily unavailable

Minor Vendor's status page →

Resolved after 6 hours 50 minutes, affecting Cloud Support, on July 2, 2026.

investigating Jul 02, 2026, 07:01 AM UTC

We are continuing to investigate this issue.

Started
Jul 02, 2026, 07:00 AM UTC
Resolved
Jul 02, 2026, 01:50 PM UTC
Duration
6h 50m
Detected by Pingoru
Jul 02, 2026, 07:00 AM UTC

Affected components

Cloud Support

Update timeline

  1. investigating Jul 02, 2026, 07:00 AM UTC

    IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.

  2. investigating Jul 02, 2026, 07:01 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 02, 2026, 01:50 PM UTC

    Phone Support is now available again

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