IONOS Cloud incident

AI Model Hub

Resolved after 3 hours 15 minutes, affecting AI Model Hub, on December 12, 2025.

resolved Dec 12, 2025, 10:43 PM UTC

We are marking this incident as resolved. We will publish a RCA as soon as it is compiled.

Started
Dec 12, 2025, 07:27 PM UTC
Resolved
Dec 12, 2025, 10:43 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 12, 2025, 07:27 PM UTC

Affected components

AI Model Hub

Update timeline

  1. investigating Dec 12, 2025, 07:27 PM UTC

    We are currently investigating increased error count in our AI Model Hub.

  2. investigating Dec 12, 2025, 08:09 PM UTC

    Error rate has increased. Our Model Hub Team is working towards restoring normal operations.

  3. identified Dec 12, 2025, 08:24 PM UTC

    The team has identified the issue affecting the {{baseUrl}}/v1/models endpoint and is working towards a resolution. Other Hub Endpoints should be unaffected.

  4. monitoring Dec 12, 2025, 10:15 PM UTC

    The team has successfully mitigated the incident. We are currently monitoring latency to ensure that the service is fully restored.

  5. resolved Dec 12, 2025, 10:43 PM UTC

    We are marking this incident as resolved. We will publish a RCA as soon as it is compiled.

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