Resolved after 1 day 2 hours, affecting Provisioning, on January 17, 2026.
A fix has been implemented on the affected physical device and normal provisioning services are back to running.
Affected components
Update timeline
- investigating Jan 17, 2026, 07:13 PM UTC
Summary: We have identified a physical hardware failure within our firewall cluster at the Las Vegas data center. Impact: All provisioning jobs for new and existing Cloud instances in this region are currently failing. Please note that existing, active instances are not affected by this issue and operate normally. Current Status: Our team is on-site installing replacement hardware. We anticipate a delay in full restoration and will provide an updated ETA as soon as possible.
- monitoring Jan 17, 2026, 10:48 PM UTC
A fix has been implemented on the affected physical device and normal provisioning services are back to running.
- resolved Jan 18, 2026, 10:11 PM UTC
After extensive monitoring of final fix, continued stability has been restored
Your product runs on more than IONOS Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services