IONOS Cloud incident
AI Model Hub Service Degradation and Increased Error Rate
Resolved after 5 hours 30 minutes, affecting AI Model Hub, on January 29, 2026.
Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.
Affected components
Update timeline
- investigating Jan 29, 2026, 11:40 AM UTC
We are currently investigating increased error rate in our AI Model Hub.
- monitoring Jan 29, 2026, 01:00 PM UTC
The team has successfully mitigated the incident. We are actively monitoring the service to ensure its full restoration.
- resolved Jan 29, 2026, 05:10 PM UTC
Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.
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