IONOS Cloud incident
Acronis Backup Service: Cloud Storage Access issues
Resolved after 12 hours 29 minutes, affecting Backup Service, on February 26, 2026.
This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
Affected components
Update timeline
- investigating Feb 26, 2026, 07:56 PM UTC
We are currently investigating issues related to Acronis Backup Service. Error message: Failed to connect because access to the cloud storage was denied.
- resolved Feb 27, 2026, 08:25 AM UTC
This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.
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