Resolved after 4 days 16 hours, affecting Provisioning, on May 13, 2026.
Redundancy has been fully restored and no limitations related to provisioning should remain.
Affected components
Update timeline
- identified May 13, 2026, 03:33 PM UTC
As documented in the updates to the recent Storage Incident in our Karlsruhe DC, several Virtual Data Centers (VDCs) are currently restricted from issuing new provisioning jobs while redundancy is being restored for affected VMs. Original Incident: https://status.ionos.cloud/incidents/p6pjqxzgkh1g With this announcement we want to increase awareness about this current limitation. Impact Scope: Only customers and VDCs impacted by the original storage incident are affected by these provisioning limitations. Symptoms: Users may encounter error code VDC-5-12 when attempting to create or modify resources. Existing Workloads: All currently running VMs remain operational We will close this announcement once redundancy, as well as provisioning functionality, is fully restored.
- resolved May 18, 2026, 07:36 AM UTC
Redundancy has been fully restored and no limitations related to provisioning should remain.
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