Resolved after 22 hours 5 minutes, affecting Accounts and Billing, on May 12, 2026.
This incident has been resolved, and all affected customers have been contacted directly via email.
Affected components
Update timeline
- investigating May 12, 2026, 08:50 AM UTC
We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified. We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.
- identified May 12, 2026, 02:38 PM UTC
We can confirm that these emails were sent out in error. There are no customer 'to-do's / calls-to-action, and we will send out an informational update to all affected customers as soon as possible.
- resolved May 13, 2026, 06:56 AM UTC
This incident has been resolved, and all affected customers have been contacted directly via email.
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