Resolved after 3 days 13 hours, affecting Cloud Support, on September 4, 2026.
We managed to fully re-establish our service, Support is back. thank you for your patience.
Affected components
Update timeline
- investigating Sep 04, 2026, 04:53 PM UTC
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave. We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel. In these cases, please reach out per email. Thank you.
- identified Sep 07, 2026, 06:16 AM UTC
We still run short on coverage of service, and we are currently doing changes on our ticketing system. So we kindly ask for your understanding if Support responses are not as timely as you are accustomed to. Thank you.
- resolved Sep 08, 2026, 06:31 AM UTC
We managed to fully re-establish our service, Support is back. thank you for your patience.
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