Instana Outage History
Instana is up right nowPingoru has recorded 47 incidents for Instana: 45 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 19 of 720 (3%) |
| May 2026 | 3 | 418 of 744 (56%) |
| June 2026 | 7 | 206 of 720 (29%) |
| July 2026 | 7 | 361 of 744 (48%) |
| August 2026 | 2 | 452 of 744 (61%) |
| September 2026 | 4 | 509 of 720 (71%) |
| October 2026 | 7 | 580 of 580 (100%) |
Incidents, newest first
Major October 13, 2026 Instana Python tracer - use of the autotrace-webhook with FastAPI >=0.142.0 may cause Python applications to crash with HTTP 500 error code 3d 1h
Started Oct 13, 2026, 12:00 PM UTC· resolved Oct 16, 2026, 01:47 PM UTC
- resolved Oct 13, 2026, 05:19 PM UTC
Impact : Instana Python tracer - customers that use the autotrace-webhook and FastAPI >=0.142.0 may see their Python applications crash with HTTP 500 error code. Problem: FastAPI added native OpenTelemetry support in version 0.142.0, which was released on 29th September 2026. We handle that when manual installation/activation is performed, but autotrace-webhook changes the order of imports, and we lose ownership of the OpenTelemetry Provider, causing the reported issue. Work around: (1) If possible, use a FastAPI version lower than 0.142.0 (2) If (1) is not possible, ensure you first disable Autotrace webhook for the impacted namespaces in your cluster. This is especially important if you are using dynamic updates. (3) Manually import the instana module as a dependency of your application (4) Manually activate it. It's important to note that the import of the `instana` package must be placed at the top of the importing list. e.g. import instana # noqa: F401 import litellm from fastapi import FastAPI Current Status A new version of AutoTrace WebHook with the Python Tracer fix is available - AutoTrace WebHook Version: 1.327.
Major October 10, 2026 Application data gaps in the pumpin region since early morning on 10th 3h 57m
Started Oct 10, 2026, 06:15 AM UTC· resolved Oct 10, 2026, 10:12 AM UTC
- resolved Oct 10, 2026, 10:27 AM UTC
WE have resolved the issue and are monitoring Published 10/10/2026 9:55 AM UTC Customers in the pumpkin us region may experience application data gaps
Major October 9, 2026 Intermittent Issues with Custom Dashboards — Region Blue and Orange 5d 6h
Started Oct 09, 2026, 11:10 AM UTC· resolved Oct 14, 2026, 05:46 PM UTC
- resolved Oct 09, 2026, 11:13 AM UTC
Resolved 10/14/2026 5:46 PM UTC Blue and Orange region are now stable, and custom dashboards should now be completely functional. Published 10/09/2026 11:13 AM UTC Initial update: We are currently experiencing intermittent issues affecting custom dashboards in region Blue and Orange regions. Some dashboards may be missing or not displaying all expected information. Status: Investigating
Major October 6, 2026 [Blue Region] Incident - Service Degradation 2h 15m
Started Oct 06, 2026, 06:30 AM UTC· resolved Oct 06, 2026, 08:45 AM UTC
- resolved Oct 06, 2026, 09:33 AM UTC
Instability around a component had been mitigated with a restart. All services back operational. Published 10/06/2026 7:31 AM UTC We are currently investigating an issue affecting Instana's dashboard responsiveness. Customers may notice delays in UI load times. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
Major October 2, 2026 Incident - Service Degradation in region Blue RESOLVED 12d
Started Oct 02, 2026, 12:41 PM UTC· resolved Oct 14, 2026, 12:59 PM UTC
- resolved Oct 02, 2026, 12:41 PM UTC
We are currently investigating an issue affecting Instana's dashboard responsiveness for instance some widgets my not display data in Region Blue. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest. We have found the cause. We have restarted the faulty service and now we are monitoring the system to see if there is any instability. We are sorry for the inconvenince of some widgets not displaying data. Thank you and wish you all a happy weekend
Major October 1, 2026 Incident - Marigold synthetic managed PoP 2h 36m
Started Oct 01, 2026, 12:05 PM UTC· resolved Oct 01, 2026, 02:41 PM UTC
- investigating Oct 01, 2026, 02:08 PM UTC
The issue has been fixed. Published 10/01/2026 12:10 PM UTC We are currently investigating an issue in synthetic managed PoP. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
- resolved Oct 01, 2026, 02:15 PM UTC
Closing the incident however SRE team will keep monitoring.
Major September 29, 2026 OTel Metric data collection gaps due to OTel sensor issue. 2d 1h
Started Sep 29, 2026, 03:19 PM UTC· resolved Oct 01, 2026, 04:30 PM UTC
- resolved Sep 29, 2026, 03:19 PM UTC
Resolved 10/01/2026 4:29 PM UTC Issue has been resolved in the latest dynamic and static agent versions from 2026.10.01.1026 Published 09/29/2026 3:19 PM UTC Title : OTel metric data collection gaps due to OTel sensor issue. Impact Ingesting OpenTelemetry (OTel) data through the Instana Agent results in data gaps for the following entity types: JVM, Kubernetes, Host, Database, GenAI, LLMonitor, MilvusDB, DCGM and vLLM The issue exists from agent version 2026.09.24.0629 Work around : Agents can be pinned to version 2026.09.23.1400 until new sensor versions are released Current Status Engineering have identified the issue Next Steps Engineering is working on a solution and will provide a further update once a fix is available.
Major September 22, 2026 Some Instana customers are experiencing false alerts 21d 16h
Started Sep 22, 2026, 08:30 PM UTC· resolved Oct 14, 2026, 01:24 PM UTC
- investigating Sep 23, 2026, 01:29 PM UTC
Resolved 09/23/2026 6:01 PM UTC The issue has been resolved.
- resolved Sep 23, 2026, 03:42 PM UTC
The team has fixed the issue and will continue to closely monitor the regions to ensure stability. Published 09/23/2026 1:29 PM UTC Some Instana customers are experiencing false alerts across multiple regions. Our team is investigating
Notice September 10, 2026 Intermittent Agent Connectivity Issues in RED and ORANGE Regions – Service Restored 33d 17h
Started Sep 10, 2026, 07:51 PM UTC· resolved Oct 14, 2026, 01:26 PM UTC
- resolved Sep 10, 2026, 07:51 PM UTC
A new impact related to the previously reported incident was identified. However, the systems have been fully recovered and stabilized. The incident has been resolved, and we will continue monitoring the systems closely to ensure ongoing stability and service continuity. Thank you for your understanding.
Major September 9, 2026 Intermittent Agent Connectivity Issues in RED and ORANGE regions 1d 1h
Started Sep 09, 2026, 06:42 PM UTC· resolved Sep 10, 2026, 07:47 PM UTC
- investigating Sep 09, 2026, 06:42 PM UTC
Resolved 09/10/2026 8:07 AM UTC The systems have recovered and are in stable state but we are continuing to monitor our systems. Intermittent agent connectivity issues were resolved at 2:30 AM UTC 10-Sep-2026
- resolved Sep 09, 2026, 07:48 PM UTC
The team continues to investigate the issue. Published 09/09/2026 6:42 PM UTC Some tenant units may experience intermittent agent connectivity issues in RED and ORANGE regions. The team is actively investigating the issue.
Major August 5, 2026 RED | CORAL | ORANGE | BLUE | GREEN Regions are experiencing Login issues 69d 17h
Started Aug 05, 2026, 08:03 PM UTC· resolved Oct 14, 2026, 01:23 PM UTC
- investigating Aug 05, 2026, 08:03 PM UTC
Resolved 08/05/2026 10:08 PM UTC The login issues have been resolved.
- resolved Aug 05, 2026, 08:33 PM UTC
RED and ORANGE Region login issues have been resolved, The team is actively working on fixing other regions. Published 08/05/2026 8:03 PM UTC Tenant units in RED Region are experiencing Login issues. The team is currently investigating the issue.
Major August 3, 2026 APAC - TEAL region customers may experience intermittent issues in data ingestion 72d 3h
Started Aug 03, 2026, 10:21 AM UTC· resolved Oct 14, 2026, 01:22 PM UTC
- resolved Aug 03, 2026, 10:21 AM UTC
Resolved 08/03/2026 11:25 AM UTC Customers hosted in APAC - TEAL region may experience intermittent issues in data ingestion Team is working on it. Published 08/03/2026 10:21 AM UTC Customers hosted in APAC - TEAL region may experience intermittent issues in data ingestion Team is working on it.
Major July 24, 2026 Investigating - AWS Regional Impact 3h 25m
Started Jul 24, 2026, 12:00 PM UTC· resolved Jul 24, 2026, 03:25 PM UTC
- resolved Jul 24, 2026, 12:10 PM UTC
Resolved 07/24/2026 3:24 PM UTC The issue has been resolved. Published 07/24/2026 12:10 PM UTC We are currently investigating an issue impacting our platform, caused by a service disruption in the AWS cloud. Some customers may experience [degraded performance / intermittent availability]. We are actively monitoring the situation and will share updates as more information becomes available.
Major July 22, 2026 Investigating login issues affecting some Tenant Units due to a CDN cache content issue impacting users across multiple regions 84d 2h
Started Jul 22, 2026, 11:09 AM UTC· resolved Oct 14, 2026, 01:20 PM UTC
- resolved Jul 22, 2026, 11:09 AM UTC
Resolved 07/23/2026 7:01 AM UTC The issue has been fixed at 12:59 UTC 22 - July -2026. Published 07/22/2026 11:09 AM UTC We are investigating an issue where some Tenant Units are experiencing login failures. This is impacting a subset of users across multiple geographic regions due to a CDN cache content issue. We are actively working on mitigation and will provide updates as more information becomes available.
Major July 19, 2026 Outage for system ibmapptio-prodinstance.instana.io 86d 21h
Started Jul 19, 2026, 04:45 PM UTC· resolved Oct 14, 2026, 02:04 PM UTC
- resolved Jul 19, 2026, 04:45 PM UTC
Closed 10/14/2026 2:04 PM UTC There were issues with memory alocation on several components for ibmapptio-prodinstance whitch eng team resolved. Issue was resolved 22.July.00 CEST Published 07/19/2026 4:46 PM UTC We are experiencing performance issues and data view issues for ibmapptio-prodinstance.istana.io. This user may be unable to access the web console, APIs, or ingest monitoring data. Our engineers are investigating this issue. We are sorry for the incoveniance.
Major July 17, 2026 Intermittent issues while loading the Instana UI for Tenants hosted in US ORANGE Region 5d 6h
Started Jul 17, 2026, 12:59 AM UTC· resolved Jul 22, 2026, 07:22 AM UTC
- investigating Jul 17, 2026, 12:59 AM UTC
We are investigating a potential issue with Persistent Disk. Description We are experiencing an issue with Persistent Disk beginning at Thursday, 2026-07-16 17:37 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2026-07-16 18:50 PDT with current details. We apologize to all who are affected by the disruption. Published 07/17/2026 12:59 AM UTC There may be intermittent issues while loading the Instana UI for Tenants hosted in US ORANGE Region , Team is working on the fix.
- monitoring Jul 17, 2026, 02:12 AM UTC
Title Update from GCP cloud provider --
- resolved Jul 17, 2026, 06:53 AM UTC
Latest update from GCP - Impacted products (15) and locations (1) Products Impacted locations AlloyDB for PostgreSQL us-east1-b Cloud Firestore us-east1-b Cloud Run us-east1-b Google Cloud Bigtable us-east1-b Google Cloud Dataproc us-east1-b Google Cloud Scheduler us-east1-b Google Cloud SQL us-east1-b Google Cloud Tasks us-east1-b Google Compute Engine us-east1-b Google Kubernetes Engine us-east1-b Memorystore for Memcached us-east1-b Memorystore for Redis us-east1-b Persistent Disk us-east1-b Vertex AI Vector Search us-east1-b Virtual Private Cloud (VPC) us-east1-b July 17, 2026 at 11:27:18 AM UTC+5:30 Multiple Google Cloud services affected in the us-east1-b zone We are experiencing an infrastructure power issue at a datacenter facility serving a portion of the us-east1-b zone. The main utility power has been restored. Our engineering teams are now actively switching the facility's load back to the primary power source. We are observing automated recovery of multiple impacted services as systems are being brought back online. We will provide an update by Friday, 2026-07-17 01:00 PDT with current details. Symptom Customers with resources hosted in us-east1-b may experience sudden unavailability, connection timeouts, or elevated error rates. The following services have recovered: Cloud Firestore Google Cloud Bigtable Google Cloud Dataproc Google Cloud Scheduler Google Cloud SQL Google Cloud Tasks Google Compute Engine Google Kubernetes Engine Memorystore for Memcached Memorystore for Redis
Major July 7, 2026 Synthetics Managed PoP results may not be displayed consistently in GREEN Region 33m
Started Jul 07, 2026, 06:36 AM UTC· resolved Jul 07, 2026, 07:09 AM UTC
- investigating Jul 07, 2026, 06:40 AM UTC
Updated the impact priority to high Published 07/07/2026 6:36 AM UTC Synthetics Managed PoP results may not be displayed consistently in GREEN Region , team is working on it.
- resolved Jul 07, 2026, 07:09 AM UTC
Services have been restored to normal, and we are continuing to monitor the environment closely.
Major July 6, 2026 Login issues for tenant units in some regions 18m
Started Jul 06, 2026, 06:39 PM UTC· resolved Jul 06, 2026, 06:58 PM UTC
- resolved Jul 06, 2026, 06:39 PM UTC
Resolved 07/06/2026 6:58 PM UTC The issues have been resolved. Published 07/06/2026 6:39 PM UTC We are experience login issues for tenant units across some regions. The team is actively investigating this issue.
Major July 6, 2026 Issue with Global Component in Rainbow Region 47m
Started Jul 06, 2026, 08:51 AM UTC· resolved Jul 06, 2026, 09:38 AM UTC
- resolved Jul 06, 2026, 08:55 AM UTC
Resolved 07/06/2026 9:38 AM UTC The issue has been resolved and things seem to work as expected. Published 07/06/2026 8:55 AM UTC We are facing issues with one of the global components in the Rainbow region, and we are investigating the issue. We will update the status page with an update.
Major June 30, 2026 Intermittent login issues for Instana Saas UI 5h 6m
Started Jun 30, 2026, 01:52 AM UTC· resolved Jun 30, 2026, 06:58 AM UTC
- investigating Jun 30, 2026, 01:52 AM UTC
Resolved 06/30/2026 6:58 AM UTC The systems have been stable since the last status update at 2:57 AM UTC 06/30/2026 hence changing the incident status to Resolved. Team will continue to monitor our systems closely.
- monitoring Jun 30, 2026, 02:04 AM UTC
The issues seems to be affected across all region. Team is actively working on it. Published 06/30/2026 1:52 AM UTC Currently may experience some login issues to instana saas url. Our Engineering team is investigating the issue. We will update this status page when the situation changes.Sorry for the incovenience.
- resolved Jun 30, 2026, 02:57 AM UTC
The login issue is resolved and systems are stable now. Team is actively monitoring the systems.
Major June 29, 2026 Issue accessing TU UI in Blue region 6h 15m
Started Jun 29, 2026, 09:15 AM UTC· resolved Jun 29, 2026, 03:31 PM UTC
No vendor updates were posted for this incident.
Major June 19, 2026 Some data processing disruption seen in region Emerald 5h 30m
Started Jun 19, 2026, 04:20 AM UTC· resolved Jun 19, 2026, 09:50 AM UTC
- resolved Jun 19, 2026, 08:15 AM UTC
Resolved 06/19/2026 8:23 PM UTC Resolved: Around 5.50 AM EST, data processing issues in Emerald were mitigated. SRE continues to monitor the environment. Published 06/19/2026 8:15 AM UTC We are seeing some disruption on the data processing pipelines in region emerald. We are working to resolve this.
Major June 16, 2026 [ORANGE] Performance degradation on Custom Dashboards 3h 25m
Started Jun 16, 2026, 07:49 PM UTC· resolved Jun 16, 2026, 11:15 PM UTC
- investigating Jun 16, 2026, 07:49 PM UTC
We will update this status page when the situation changes. Sorry for the incovenience.
- monitoring Jun 16, 2026, 10:04 PM UTC
The team is actively monitoring this issue. Published 06/16/2026 7:49 PM UTC Currently, we are experiencing performance degradation on Custom Dashboards and Infrastructure Analytics at the moment. Our Engineering team is investigating the issue.
- resolved Jun 16, 2026, 11:15 PM UTC
The issue has been resolved.
Major June 16, 2026 [RED/US-WEST-2] eum-red-saas.instana.io showing HTTP 503/504 errors 3h 6m
Started Jun 16, 2026, 04:13 PM UTC· resolved Jun 16, 2026, 07:20 PM UTC
- investigating Jun 16, 2026, 04:13 PM UTC
Thank you for your patience. Published 06/16/2026 4:13 PM UTC We are currently experiencing issues in region RED, customers may receive HTTP 503 & 504 errors in browser calls for eum-red-saas.instana.io. Our SRE team is working on fixing the issue, we will be providing updates here as soon as the situation changes. We are sorry for the incovenience.
- resolved Jun 16, 2026, 07:20 PM UTC
Customers should not see HTTP 503 & 504 errors in browser calls for eum-red-saas.instana.io anymore.
Major June 10, 2026 RESOLVED: APAC - TEAL region customers may experience intermittent issues accessing Instana UI. 43m
Started Jun 10, 2026, 03:28 AM UTC· resolved Jun 10, 2026, 04:11 AM UTC
- resolved Jun 10, 2026, 03:28 AM UTC
Resolved 06/10/2026 4:11 AM UTC The issue is resolved,team is continuing to monitor the systems. Published 06/10/2026 3:28 AM UTC Customers hosted in APAC - TEAL region may experience intermittent issues accessing Instana UI , Team is working on it.