Instana incident
Incident - Service Degradation on US Orange, Red, Blue and Coral Region
Resolved after 365 days 15 hours, on October 23, 2025.
Instana SaaS has been experiencing a global component issue between 10/20-10/24 which has resulted in some customers intermittently being presented with a UI error screen. The development and SRE team believe they have resolved these issues via mitigation steps. The team is currently monitoring the situation, and a full RCA is anticipated early next week.
Update timeline
- investigating Oct 23, 2025, 04:30 PM UTC
Customers in US Regions Red, Coral and Orange may briefly encounter an “Oops” page. The issue appears to be intermittent and may not be noticeable for most users. We are monitoring the situation. Published 10/23/2025 8:49 AM UTC We are experiencing an ongoing issue with the US Platform Orange and Red region when connecting to a global component. SRE AND Development teams are working on the fix, and we will continue to monitor. Customers may notice delays in UI load times are might encounter an oops page. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
- monitoring Oct 24, 2025, 03:52 PM UTC
Instana SaaS has been experiencing a global component issue between 10/20-10/24 which has resulted in some customers intermittently being presented with a UI error screen. The development and SRE team believe they have resolved these issues via mitigation steps. The team is currently monitoring the situation, and a full RCA is anticipated early next week.
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