IDVerse incident
Twilio - SMS Delivery Delays to Multiple Networks in New Zealand
Resolved after 6 hours 3 minutes, affecting 3rd Party Component Services, on November 19, 2024.
As of 18:44PM AEDT (20:44PM NZDT) Twilio have advised they are longer experiencing SMS delivery delays when sending messages to multiple networks in New Zealand. This incident has been marked as resolved.
Affected components
Update timeline
- investigating Nov 19, 2024, 02:30 AM UTC
We have been advised by Twilio per https://status.twilio.com/incidents/sj0780pvq7rg that as of Nov 19, 2024 - 12:47 PM AEDT (14:47 NZDT) they are experiencing SMS delivery delays when sending messages to multiple carrier networks in New Zealand. End user receipt of IDV links via SMS to New Zealand will be impacted as a result Twilio engineers are working with their carrier partners to resolve the issue. Regular updates will be provided on the status of ongoing remediations
- investigating Nov 19, 2024, 03:37 AM UTC
As of 12:41 PM AEDT (14:41 PM NZDT) Twilio have indicated investigations are still ongoing. They anticipate further updates within 2 hours of this update or as info becomes available. Please do not hesitate to reach out to IDVerse Support for any concerns about NZ-facing SMS
- investigating Nov 19, 2024, 04:55 AM UTC
As of 15:41 AEDT (17:41 NZDT) Twilio have indicated investigations remain ongoing. They anticipate further updates within 4 hours of this update or as info becomes available. Again, please do not hesitate to reach out to IDVerse Support for any concerns about NZ-facing SMS
- resolved Nov 19, 2024, 08:33 AM UTC
As of 18:44PM AEDT (20:44PM NZDT) Twilio have advised they are longer experiencing SMS delivery delays when sending messages to multiple networks in New Zealand. This incident has been marked as resolved.
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