Resolved after 5 hours 13 minutes, affecting 3rd Party Component Services, on October 23, 2026.
As of 16:34PM AEDT, Salesforce have advised rolling deployments are being pushed out to remedy impacted service instances. IDVerse have noted some access improvement to our Support Portal service, however as the incident is not yet fully resolved and access and navigation issues remain, we will continue to monitor the situation and provide updates as received
Affected components
Update timeline
- identified Oct 23, 2026, 04:41 AM UTC
The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Salesforce The issue, identified by Salesforce has been advised on their own status page per https://status.salesforce.com. It is impacting IDVerse access to the IDVerse Support Portal. Support tickets may be delayed as a result. Salesforce has identified the root cause and is actively working on a resolution. We are closely monitoring their progress and will update the status of this incident as more information becomes available.
- monitoring Oct 23, 2026, 05:42 AM UTC
As of 16:34PM AEDT, Salesforce have advised rolling deployments are being pushed out to remedy impacted service instances. IDVerse have noted some access improvement to our Support Portal service, however as the incident is not yet fully resolved and access and navigation issues remain, we will continue to monitor the situation and provide updates as received
- resolved Oct 23, 2026, 08:57 AM UTC
This incident has been marked as resolved by Salesforce
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