Resolved after 3 hours 45 minutes, affecting 3rd Party Component Services, on February 18, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Feb 18, 2025, 01:32 AM UTC
GeoLocation is no longer displaying on transactions relying on the IPStack location service, this impacts IDKit Enterprise customers using the service. This also impacts DFA results (causing it to flag) for customers below 4.8 and using Geo-Flagging: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988
- identified Feb 18, 2025, 03:05 AM UTC
This is impacting a small number of customers. We have also confirmed in almost all situations is not impacting the ability to complete or send out transactions.
- monitoring Feb 18, 2025, 03:16 AM UTC
IPStack service is up and running. We're monitoring to ensure this is true for all impacted customers.
- monitoring Feb 18, 2025, 04:02 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 18, 2025, 05:17 AM UTC
This incident has been resolved.
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