IDVerse incident

IDVerse support portal is experiencing an unscheduled outage - 502 gateway error

Resolved after 35 minutes, affecting 3rd Party Component Services, on March 25, 2025.

investigating Mar 25, 2025, 05:14 AM UTC

Atlassian Cloud Service Management is currently facing an unexpected outage impacting our support portal (support.idverse.com/support.ocrlabs.com) We will keep you posted on updates. You can also subscribe to directly to atlassian updates here: https://jira-service-management.status.atlassian.com/incidents/vy4wm8b5v0yh While our portal is down, you can continue to raise requests via email by sending it to [email protected]. Notification updates for existing and new tickets will still continue to be sent.

Started: Mar 25, 2025, 05:14 AM UTC
Resolved: Mar 25, 2025, 05:49 AM UTC
Duration: 35m
Detected by Pingoru: Mar 25, 2025, 05:14 AM UTC

Affected components

3rd Party Component Services

Update timeline

investigating Mar 25, 2025, 05:14 AM UTC

Atlassian Cloud Service Management is currently facing an unexpected outage impacting our support portal (support.idverse.com/support.ocrlabs.com) We will keep you posted on updates. You can also subscribe to directly to atlassian updates here: https://jira-service-management.status.atlassian.com/incidents/vy4wm8b5v0yh While our portal is down, you can continue to raise requests via email by sending it to [email protected]. Notification updates for existing and new tickets will still continue to be sent.
resolved Mar 25, 2025, 05:49 AM UTC

This incident has been resolved.

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