Resolved after 10 minutes, affecting IDKit Enterprise Platform, on June 29, 2025.
This incident was resolved as of 11:10AM 29/06/25 with resumption of impacted service - please contact IDVerse Support for further assistance and information
Affected components
Update timeline
- monitoring Jun 29, 2025, 01:31 AM UTC
We are currently investigating an issue involving certain APAC clients where every transaction completed between approximately 7AM and ~ 11:10AM 29/06/25 may have returned HIGH RISK results for DFA without obvious cause Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing. Please reach out to IDVerse Support for further assistance
- resolved Jul 28, 2025, 06:40 AM UTC
This incident was resolved as of 11:10AM 29/06/25 with resumption of impacted service - please contact IDVerse Support for further assistance and information
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