IDVerse incident
Liveness Outage - AU server (4:14pm AEST - 4:27 AEST)
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Resolved after 13 minutes, on July 28, 2025.
AU Liveness Engine outage from 4:14pm AEST - 4:27 AEST (06:14 to 06:27 UTC). The error encountered during liveness capture has been resolved. Customers are now able to return and complete previously impacted transactions
Update timeline
- resolved Jul 28, 2025, 06:45 AM UTC
AU Liveness Engine outage from 4:14pm AEST - 4:27 AEST (06:14 to 06:27 UTC). The error encountered during liveness capture has been resolved. Customers are now able to return and complete previously impacted transactions
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