Resolved after 16 hours 21 minutes, affecting Liveness Engine API, on July 28, 2025.
IDVerse Operations have advised of a 13 minute outage of the Liveness API endpoint in the AU region between 06:14 to 06:27 UTC (16:14 to 16:27 AEST) today 28/07/25 This issue would have presented as a nondescript error at the Liveness stage of an Identity Verification, potentially impacting the completion of Liveness capture until the issue was resolved. Whilst we expect any current applications impacted can be retried with success, please reach out to to IDVerse Support for further assistance
Affected components
Update timeline
- monitoring Jul 28, 2025, 06:46 AM UTC
IDVerse Operations have advised of a 13 minute outage of the Liveness API endpoint in the AU region between 06:14 to 06:27 UTC (16:14 to 16:27 AEST) today 28/07/25 This issue would have presented as a nondescript error at the Liveness stage of an Identity Verification, potentially impacting the completion of Liveness capture until the issue was resolved. Whilst we expect any current applications impacted can be retried with success, please reach out to to IDVerse Support for further assistance
- resolved Jul 28, 2025, 11:08 PM UTC
This incident has been resolved.
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