ID.me incident

Document Processing Delays

Resolved after 32 minutes, affecting Document Identity API, on February 3, 2026.

monitoring Feb 03, 2026, 05:41 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC

Affected components

Document Identity API

Update timeline

  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Your product runs on more than ID.me

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →