ID.me incident

Service Degradation - Authenticator App Push Notifications

Resolved after 4 days, affecting MFA- ID.me Authenticator (Push Notifications), on April 3, 2026.

monitoring Apr 04, 2026, 05:17 AM UTC

A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

Started: Apr 03, 2026, 04:05 PM UTC
Resolved: Apr 07, 2026, 04:10 PM UTC
Duration: 4d
Detected by Pingoru: Apr 03, 2026, 04:05 PM UTC

Affected components

MFA- ID.me Authenticator (Push Notifications)

Update timeline

investigating Apr 03, 2026, 04:05 PM UTC

We are currently investigating this issue.
identified Apr 04, 2026, 05:12 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 04, 2026, 05:17 AM UTC

A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
resolved Apr 07, 2026, 04:10 PM UTC

This incident has been resolved.

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