ID.me incident
ID.me Authenticator App for Android experiencing service issues with Enrollment processes
Resolved after 16 hours 50 minutes, affecting Account Management, on July 20, 2026.
This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:06 PM UTC
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
- identified Jul 20, 2026, 09:43 PM UTC
The issue has been identified and a fix is being implemented now.
- identified Jul 20, 2026, 10:02 PM UTC
We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.
- identified Jul 20, 2026, 10:58 PM UTC
We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.
- identified Jul 21, 2026, 12:13 AM UTC
Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.
- monitoring Jul 21, 2026, 12:28 AM UTC
The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.
- monitoring Jul 21, 2026, 12:36 AM UTC
We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.
- monitoring Jul 21, 2026, 01:06 PM UTC
We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.
- resolved Jul 21, 2026, 01:57 PM UTC
This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.
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