ID.me incident

Verification Services Outage

Resolved after 2 hours 15 minutes, affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more, on July 14, 2026.

resolved Jul 14, 2026, 08:45 AM UTC

Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

Started
Jul 14, 2026, 06:29 AM UTC
Resolved
Jul 14, 2026, 08:45 AM UTC
Duration
2h 15m
Detected by Pingoru
Jul 14, 2026, 06:29 AM UTC

Affected components

NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API

Update timeline

  1. investigating Jul 14, 2026, 06:29 AM UTC

    Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.

  2. investigating Jul 14, 2026, 07:31 AM UTC

    We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.

  3. monitoring Jul 14, 2026, 08:27 AM UTC

    Third party provider has implemented a fix and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:45 AM UTC

    Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

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