Resolved after 10 hours 12 minutes, affecting Login Services and NIST 800-63-3 Policies and 1 more, on November 18, 2024.
A fix has been implemented to address the platform degradation and the team will continue monitoring.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)
Update timeline
- identified Nov 18, 2024, 03:25 PM UTC
The issue has been identified and the team is deploying a fix
- identified Nov 18, 2024, 05:03 PM UTC
The team is continuing on working on a fix at this time to address the ongoing platform degradation.
- monitoring Nov 18, 2024, 06:48 PM UTC
A fix has been implemented to address the platform degradation and the team will continue monitoring.
- resolved Nov 19, 2024, 01:37 AM UTC
This incident has been resolved.
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