Resolved after 20 minutes, affecting Login Services and NIST 800-63-3 Policies and 1 more, on April 6, 2025.
The issue has been identified and team have deployed a fix and are monitoring
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)
Update timeline
- investigating Apr 06, 2025, 05:23 PM UTC
The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
- monitoring Apr 06, 2025, 05:32 PM UTC
The issue has been identified and team have deployed a fix and are monitoring
- resolved Apr 06, 2025, 05:44 PM UTC
This incident has been resolved.
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