ID.me incident

Marketplaces Outage

Critical Vendor's status page →

Resolved after 16 hours 37 minutes, affecting ID.me Shop, on July 24, 2025.

monitoring Jul 25, 2025, 02:55 AM UTC

We are continuing to monitor for any further issues.

Started
Jul 24, 2025, 10:45 AM UTC
Resolved
Jul 25, 2025, 03:23 AM UTC
Duration
16h 37m
Detected by Pingoru
Jul 24, 2025, 10:45 AM UTC

Affected components

ID.me Shop

Update timeline

  1. investigating Jul 25, 2025, 02:12 AM UTC

    An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

  2. monitoring Jul 25, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 25, 2025, 02:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2025, 03:23 AM UTC

    This incident has been resolved.

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