IBM Security incident
IBM Verify (Europe Region) experiencing service impacting issues.
Resolved after 5 days 4 hours, affecting Authentication with Cloud Directory and Authentication with SAML Identity Provider and 1 more, on August 20, 2026.
Service in Europe continues to be stable. We are continuing to monitor.
Affected components
Update timeline
- investigating Aug 20, 2026, 03:39 PM UTC
IBM Verify (Europe Region) customers may be experiencing issues with the service. We are currently investigating. We have taken action to move to alternate processing environment.
- investigating Aug 20, 2026, 04:11 PM UTC
Issue is re-occurring. Users may experience some intermittent authentication failures. We are continuing to investigate the issue.
- investigating Aug 20, 2026, 04:44 PM UTC
We are continuing to investigate. Services are generally available, but there may be intermittent failures.
- identified Aug 20, 2026, 05:26 PM UTC
We have identified the area that has been causing the issue. We are continuing to investigate. The service remains operational at this time.
- identified Aug 20, 2026, 06:26 PM UTC
Service continues to be stable. We are still investigating the cause of the issue.
- identified Aug 20, 2026, 10:22 PM UTC
We have experienced some further intermittent issues and continue to investigate the cause.
- monitoring Aug 21, 2026, 08:08 AM UTC
Service in Europe continues to be stable. We are continuing to monitor.
- resolved Aug 25, 2026, 08:02 PM UTC
This incident has been resolved.
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