IBM Security incident

We believe the issue with the SMS send failures has been resolved.

Resolved after 23 hours 2 minutes, affecting Authentication with Cloud Directory (Cluster A) and Authentication with SAML Identity Provider (Cluster A) and 1 more, on April 23, 2026.

resolved Apr 24, 2026, 10:02 PM UTC

This incident has been resolved. We will still continue to monitor to ensure there are no regression issues.

Started: Apr 23, 2026, 11:00 PM UTC
Resolved: Apr 24, 2026, 10:02 PM UTC
Duration: 23h 2m
Detected by Pingoru: Apr 23, 2026, 11:00 PM UTC

Affected components

Authentication with Cloud Directory (Cluster A)Authentication with SAML Identity Provider (Cluster A)Authentication with IBMid for admin users (Cluster A)Authentication with External LDAP (Cluster A)User ID and password authentication from API (Cluster A)Single sign on for SAML applications (Cluster A)Single sign on for OIDC applications (Cluster A)Application Onboarding (Cluster A)Cloud Directory Users and Groups management (Cluster A)User and Group management with API client (Cluster A)

Update timeline

investigating Apr 23, 2026, 11:00 PM UTC

We are currently investigating this issue.
monitoring Apr 24, 2026, 04:19 AM UTC

Issue is mitigated and we are monitoring the system.
identified Apr 24, 2026, 03:44 PM UTC

We are still experiencing a partial outage for SMS delivery to some US cellphone numbers. Our team is actively working with vendors to resolve the issue as quickly as possible.
monitoring Apr 24, 2026, 04:41 PM UTC

We will continue to monitor.
monitoring Apr 24, 2026, 04:42 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 24, 2026, 10:02 PM UTC

This incident has been resolved. We will still continue to monitor to ensure there are no regression issues.

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