IBM Security incident
IBM Verify (multiple regions) experiencing issues with SMS deliveries
Resolved after 1 day 5 hours, affecting Authentication with Cloud Directory and Authentication with Cloud Directory (Cluster A) and 1 more, on October 29, 2026.
Services are restored. We are continuing to monitor.
Affected components
Update timeline
- investigating Oct 29, 2026, 08:43 AM UTC
IBM Verify. Users may be experiencing issues with SMS delivery. IBM teams are actively investigating.
- identified Oct 29, 2026, 09:59 AM UTC
Issues with delivery has been identified and actions implemented to restore. However there are still some open issues with voice and SMS that we are still investigating.
- identified Oct 29, 2026, 11:58 AM UTC
Additional countries and regions are now operating successfully for SMS and voice. We are continuing remediation efforts.
- monitoring Oct 29, 2026, 01:01 PM UTC
Services are restored. We are continuing to monitor.
- resolved Oct 30, 2026, 02:07 PM UTC
SMS and Voice services have been operating correctly. Closing this incident.
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