Resolved after 8 hours 47 minutes, affecting European production servers and US production servers and 1 more, on November 18, 2025.
The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 11:52 AM UTC
Our platform is currently experiencing technical issues that can prevent users and admins from accessing the platform. There is no impact to existing customer data. We have identified the root cause of the issue, linked to one of our third-party (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We apologize for the inconvenience and are working to resolve this as soon as possible.
- monitoring Nov 18, 2025, 02:54 PM UTC
Our third-party is recovering from their outage. Our platforms are coming back up online as well since 3:36pm CET. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Nov 18, 2025, 08:39 PM UTC
The incident has been resolved. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
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