Resolved after 3 hours 56 minutes, affecting Apac production servers, on October 13, 2026.
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
Affected components
Update timeline
- investigating Oct 13, 2026, 06:42 AM UTC
We are currently investigating the incident. Our team is working on identifying the cause and assessing the impact. Updates will follow as we gather more information. Thank you for your patience.
- investigating Oct 13, 2026, 06:43 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 07:03 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Oct 13, 2026, 10:38 AM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to our support team if you have additional questions.
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