Resolved after 1 hour 4 minutes, affecting Blacklist Monitoring and Notifications, on October 20, 2025.
The Email Queue has caught up with its backlog and is now functioning as expected.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:32 PM UTC
We are currently investigating an issue where some Email notifications might be sent multiple times due to ongoing AWS Issues.
- identified Oct 20, 2025, 05:50 PM UTC
We have identified the issue and are currently working on a fix for it. Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.
- identified Oct 20, 2025, 06:07 PM UTC
We implemented a fix, and the Email Queue is now functioning properly and catching up on its backlog. We're monitoring it to make sure everything works as expected.
- resolved Oct 20, 2025, 06:36 PM UTC
The Email Queue has caught up with its backlog and is now functioning as expected.
Your product runs on more than HetrixTools
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services