Resolved after 6 hours 7 minutes, affecting White Label Pages, on October 21, 2026.
This incident is now resolved. The total outage of our White Label Pages was roughly 2 hours. Related incident: https://status.hetrixtools.com/incidents/nnlfj1y45tzy
Affected components
Update timeline
- identified Oct 21, 2026, 10:10 AM UTC
We've currently disabled our White Label Pages as a precaution, pending the release of the critical PHP vulnerability patches: https://www.php.net/archive/2026.php#2026-10-20-1
- monitoring Oct 21, 2026, 10:15 AM UTC
We've put a preliminary defensive mechanism in place, and the White Label pages are now back online. We'll continue to monitor the situation as it progresses.
- monitoring Oct 21, 2026, 11:26 AM UTC
We're still monitoring the situation. The only outage for our White Label Pages was 5 minutes, from 10:10 UTC to 10:15 UTC. Further updates will be provided as needed in this incident.
- identified Oct 21, 2026, 12:49 PM UTC
We are taking down the White Label Pages again while we wait for the PHP patches to be released. Further info will be available here about this incident.
- resolved Oct 21, 2026, 04:17 PM UTC
This incident is now resolved. The total outage of our White Label Pages was roughly 2 hours. Related incident: https://status.hetrixtools.com/incidents/nnlfj1y45tzy
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