HetrixTools incident

Microsoft SNDS API Errors

Resolved after 8 days 3 hours, affecting Blacklist Monitoring, on October 14, 2026.

monitoring Oct 17, 2026, 06:27 AM UTC

This incident is still ongoing; there's still no sign of improvement on the Microsoft SNDS API side. We'll continue to monitor this situation as it progresses.

Started
Oct 14, 2026, 08:21 AM UTC
Resolved
Oct 22, 2026, 11:42 AM UTC
Duration
8d 3h
Detected by Pingoru
Oct 14, 2026, 08:21 AM UTC

Affected components

Blacklist Monitoring

Update timeline

  1. identified Oct 14, 2026, 08:21 AM UTC

    We've identified an issue with Microsoft's SNDS API where the Blocklist data is returned empty. Our system is keeping its old data in such cases. This means the Microsoft SNDS Blocklist isn't receiving any new data right now. We're waiting for Microsoft to fix this issue on their end. The SNDS Red/Yellow lists are not affected; only the SNDS Blocklist is.

  2. monitoring Oct 17, 2026, 06:27 AM UTC

    This incident is still ongoing; there's still no sign of improvement on the Microsoft SNDS API side. We'll continue to monitor this situation as it progresses.

  3. resolved Oct 22, 2026, 11:42 AM UTC

    This incident has now been resolved.

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